Twitter-savvy Railway official

It was surprising to find out that the Divisional Railway Manager of Sealdah division actively operates a Twitter handle. As it was, the other day on my way to office, I was pleasantly surprised to find out a PA system in the Sealdah-bound local train compartment. A recorded voice did station announcement like it is in metro rail. I tweeted my finding. Later on I found out that it had been retweeted and favourited by the said Twitter handle (named 'drmsdah'). It also replied that the plan was to extend the PA system to all rakes in the division.

It is not usual that we, the general public, get to interact with a senior official of a govt. institution, especially which renders a service like transport. So I tweeted about the handle, which was favourited by it too. Then yesterday while I noticed a no. of snack stalls on Bidhannagar station, which I hadn’t noticed before and tweeted about it, the handle responded stating such stalls often occupy precious public space that results in a compromise of security of passengers. Such spaces need to be reclaimed.

Hence as it appears, the Railway official, who is the like the CEO of the division as the position means,  is not on Tweeter just for giving updates of new services , development and train schedules (which it does) and retweeting praises off and on, it is also interested in engaging in dialogue with commuters, which is indeed praise-worthy. For example the above-mentioned conversation which extended beyond what is stated, informed me that there is (at least) an intent to have quality assured vending at all stations (like one sees at large and important stations like Dum Dum and Barrackpore) provided Railway gets "the space required freed".